Frequently Asked Questions

Read through the most common questions about the product, shipping and returns. If you can't find an answer to your question, you can contact us at the bottom of the page or via e-mail post@swiftflex.no.

Product

Size guide

Our vests come in 3 different sizes:

Chest measurements:

XS/S = 85-95cm

M= 96-105cm

L/XL= 106-120cm

If you are still unsure which one to order, contact us.

Is the vest suitable for men and women?

Swiftflex's vests are unisex, which makes them suitable for both men and women.

Washing instructions?

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Hand wash in warm water with a mild detergent. Do not bleach, iron, dry clean or tumble dry.

Order, Shipping and Returns

How long is the delivery time?

We send our products from Stavanger (Norway) with Posten/bring. We deliver within 1-4 working days throughout Scandinavia.

Orders placed before 08:00 are dispatched the same day, after 08:00 they are dispatched the next working day.


PS: Does not apply to pre-orders.

How do I track the order?

Once your order has shipped, you will receive an email with your tracking link. You can then track your order until it is delivered.

Want to cancel my order

We cannot guarantee anything, but contact our customer support as soon as possible. We will try to cancel your order before it is dispatched from our warehouse.

If your order has been processed in our warehouse, we do not have the option to cancel the order.

I received broken product(s) in my order

Should you happen to have received a damaged product in your order, contact customer support with the information below as soon as possible.

  • Order number.
  • Name of damaged product.
  • A clear picture of the fault/damage as well as a description.

Once we receive this information, we will work with you to resolve this as quickly as possible.

PS: All claims about damaged products in delivery must be made within 7 days of the delivery date.

Return conditions

We require approval of returns. Make sure ALL conditions are met, otherwise you risk your return not being approved.

  • You can return the item for 30 days after it was delivered.

  • A product that is returned must be in the same condition as when it was purchased. We cannot accept products that have been used.

  • We want you to take care of the packaging and return it as well.

How to start a return?

To return your order, follow our Right of withdrawal Policy .

PS: Make sure that the return conditions are met, otherwise we will not accept your return.

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